HCM City’s Office of Customers’ Complaint Hearing on November 30 received a letter from Song Tien Trading Co Ltd (Sotico) announcing its decision to take back its underweight 850 gram tinned fish products which are on sale at Maximark supermarket. The company promises to let no underweight products be sold after December 15 and rewrite the right weight.
Sotico, Cho Lon Investment Import Export Co (Cholimex), and Ha Long Seafood Corp would have got away with the under-weight canned food for a long time if a buyer named Nguyen Thi Kim Hanh, who works for Vietnam International Insurance, had been reluctant to raise her case. On November 11, Hanh bought 850 gram and 155 gram tinned fish products of Ha Long Corp, Sotico and Cholimex at a Maximark supermarket. Hanh said she was surprised when after weighing the contents she found the wrong net weight. While Ha Long’s product brand writes 850 grams of net weight, its real weight is 734-744 grams. Similarly, Sotico have products appear to be 850 grams but actually weigh 732-752 grams. Cholimex sell 146-gram products, which write 155 grams.
At a meeting joined by Maximark, Sotico, Cholimex and Ha Long Corp, Le Minh Phuong, director of Maximark supermarket, admitted the truth of Hanh’s claim and said she had ordered recollection all tinned seafood products to return to the producers. Ha Long Corp used the pretext that producers on its name had to be blamed and pledged to quit its link with them. Sotico offered to rewrite the right weight and lower its products’ price. Hanh decided to pursue the incident and accepted money back for the goods bought.
Nguyen Hanh Uyen, from HCM City’s Office for Customers’ Complaint Hearing, reports that recently, underweight products have been phenomenal on market. A random check carried by HCM City’s Department for Goods Standard and Measurement and Quality found that 52% of products sold on the market bear false net weight statements.