A Metro Cash & Carry Vietnam representative has apologized to a female customer who said she had been strip-searched after being suspected of theft. Nguyen Tin, regional manager of Metro Cash & Carry for southern Vietnam, said at the customer’s house on November 02 that it had been wrong to strip-search her. Metro Cash & Carry will also apologize publicly to the woman but will not identify her.
The woman said Metro Cash & Carry should improve its methods when employees suspected someone of theft and that she had changed her mind and would not sue the wholesaler for wrongly suspecting her.
Late last month the woman had gone shopping at Metro’s Binh Phu centre in HCM City’s District 6. The anti-stealing device went off when she left.
Security staff, suspecting her of theft, asked her to undress to look for evidence, she said, adding they searched her twice but found nothing.