The Ministry of Posts and Telematics (MPT) has submitted its proposal to put ADSL internet services on the state’s quality-control list. If the proposal is approved, MPT will issue a tightened ADSL service management policy and impose severe penalties on illegal ADSL operators, said Pham Hong Hai, director of MPT’s Telecommunications Department.
Another MPT representative said that in order to gauge the development and quality of ADSL services, the ministry had asked operators to forward customer complaints to help it assess service quality.
The MPT also encouraged businesses to release monthly reports on quality targets and service provider’s commitments. However, because ADSL was not on the national quality-control list, the reports were considered ineffective in the past..
A total of 17 businesses have been granted licenses to provide ADSL services, although only a few are now operational, including the Vietnam Posts and Telecommunications Corporation, the Financing and Promoting Technology company, and Saigon Posts and Telecommunications.
If companies cannot demonstrate they are developing their ADSL networks within two-years of being granted a licence, the licences would be revoked Hai said.