Empirix Secures a $19M Multi-Year Contract with Tier 1 North American Mobile Operator

19-Apr-2018 Intellasia | BusinessWire | 8:30 PM Print This Post

Contracted to Deliver a Probing, Mediation and Proactive Analytics

BILLERICA, Mass.–(BUSINESS WIRE)–#CX–Empirix, Inc., the leading provider of service assurance and customer
experience management solutions for telecom operators, announced today
that it has signed a 3-year contract with a Tier 1 North American
telecom operator for $19M USD.

Empirix was selected to improve the quality of performance for their
mobile voice, VoWiFi and VoLTE networks, to score and increase customer
experience satisfaction, and reduce OpEx related to MTTR. Unlike other
industry players, Empirix provides a full end-to-end view of voice
service over any radio technology with real time analytics for a
proactive and predictive approach to the service.

This partnership allows the telecom operator to troubleshoot and run
diagnostics across multiple networks. More importantly, Empirix will
provide a centralized mediation platform that enables proactive
analytics and Quality of Experience scoring with our recently patented
solution. The QoE scoring solution enables early identification of
service related trends prior to impacting customers; proactively
monitors emergency services and its routing infrastructure; and provides
SLA management for International Peering Services.

When asked why Empirix, John D’Anna, CEO for Empirix surmised, “We
partner with our clients to deliver value to their customer experience
assurance initiatives. Our ability to provide near real time Quality of
Experience ultimately separates Empirix from its competition.
Specifically, Empirix’s ability to provide full end-to-end visibility
and correlation of signaling and media across multiple elements,
locations and protocols proves to be a key differentiator.”

The software solution, which is comprised of Empirix’s EXMS and
IntelliSight solutions, will identify Quality of Experience anomalies
and ensure customer satisfaction and operational efficiencies of the
provider’s new network by establishing Quality of Service baselines and
measuring performance gains.

About Empirix
Empirix is the recognized leader in end-to-end
network performance visibility with the unique ability to analyze
customer behaviors by application in real time. We help service
providers, mobile operators and enterprises optimize business processes
to reduce operational costs, maximize customer retention and grow
top-line revenue. Through monitoring, analytics and intelligence,
Empirix helps companies around the world realize the full value of their
technology investments.

For more information, please visit www.empirix.com.

Empirix is a trademark of Empirix, Inc. in the United States and
other countries.


Jennifer Walsh, 978-313-7112
Global Marketing &
Communications Manager
[email protected]


Category: BusinessWire, PRAsia

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