EVN aims to improve customer service

06-May-2021 Intellasia | VNS | 5:02 AM Print This Post

The Vietnam Electricity (EVN) is aiming to raise its customer service quality to a level on par with Asean’s top three countries and maintain that ranking until 2045.

The goal is part of a strategy on its development to 2030 and vision to 2045 approved by former prime minister Nguyen Xuan Phuc in April.

The firm also hopes to become a major economic group with sustainable and efficient operations in tandem with market orientations in the period.

The group aims to earn annual operating profits while developing State capital invested in EVN and its own capital channelled into other companies.

The EVN will take responsibility for ensuring electricity supply and building smart power grids in an effective and concerted manner and which are capable of interconnection.

It must also guarantee power supply for residents in remote and mountainous areas as well as islands. The group has been asked to complete its digital transformation by 2025.

To achieve the targets, it will apply modern and environmentally-friendly technologies and devise plans to improve existing coal-fired power plants to meet environmental protection requirements.

The group will also bolster science and technology capacity, technology transfer in the field, and environmental protection efforts.



Category: Business, Vietnam

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