No COVID slump as majority of Australians satisfied with healthcare system new Australian Healthcare Index reports

25-Mar-2021 Intellasia | PR Newswire Asia | 2:00 AM Print This Post

Patients weigh in on GPs, dentists, private health insurance, healthcare costs and more

MELBOURNE and PERTH, Australia, March 25, 2021 /PRNewswire/ -- Despite a once-in-a-century pandemic still lingering one year on, Australians have given a vote of confidence to the Australian healthcare system with 65.5% rating it a score of 8 or above out of 10 in a new report, produced by the Australian Patients Association and HealthEngine, capturing the mood of Australian patients.

Available at, this new report shares the perspective of more than 8000 Australians on healthcare. It's produced by the Australian Patients Association and HealthEngine.
Available at, this new report shares the perspective of more than 8000 Australians on healthcare. It's produced by the Australian Patients Association and HealthEngine.

The first Australian Healthcare Index report seeks to elevate patient perspectives and experiences on overall healthcare in Australia, based on responses from over 8000 adults.

Produced by the Australian Patients Association and HealthEngine, the report captures learnings from patients on the public and private healthcare ecosystem including primary care, private health insurance (PHI), emergency departments, elective surgery, prescription medicine and more.

Designed to provide a pulse check on healthcare in Australia, key findings include:

  • Patients rated Australian Healthcare 7.8 out of 10
  • Patients are more likely to recommend their GPs than their dentist to friends and colleagues
  • While 55.1% of respondents have Private Health Insurance, the majority are not recommending their PHI and many feel it costs too much
  • 36.6% think prescription medicine is too expensive
  • Nearly 95% embrace the intersection of healthcare and tech with the use of and interest in telehealth, health apps, online booking, e-scripts and more

HealthEngine CEO, founder and medical director Dr Marcus Tan says the report is testament to the robustness of the healthcare system. "The fact a majority of Australians have a favourable opinion of the healthcare system after COVID-19 caused disruption, is a credit to the thousands of healthcare professionals with a commitment to patient-centred care.'' said Dr Tan.  "With the release of the Australian Healthcare Index, we can identify, share and champion people's perspectives on healthcare, as well as provide a baseline of learnings to establish a report that will come out twice a year."

Stephen Mason, CEO of the Australian Patients Association hopes the report will help strengthen patient-centred care in the healthcare system.  "As we advocate for improved patient care and health outcomes, the Australian Healthcare Index is an important pulse check on the patient experience for organisations like ours as well as the greater healthcare community, peak bodies and government at all levels, who are contributing to and leading public and private healthcare in Australia," said Mason.

"The APA became involved with the Australian Healthcare Index to hear the patient's voice. Although we are comforted by the knowledge that our healthcare system has coped well during the pandemic, we are concerned about dental care and the cost of medicines."

"As for the perceived lack of value from PHI, we are working closely with Private Healthcare Australia and its members to address this concern and in particular to prevent excessive out of pocket costs. "We hope the report's findings make a positive contribution to shaping national healthcare policy, on behalf of patients across the country."

View or download the Australian Healthcare Index at An interactive dashboard is available to explore the national survey results and view data at a state level or other demographics.

About HealthEngine

HealthEngine is Australia's largest consumer healthcare network and the #1 go-to for healthcare bookings. Founded in 2006, HealthEngine is on a mission to transform Australia's healthcare by making it easier for people to connect with their healthcare providers online and for health practitioners to deliver a great patient experience through technology. More than 9 million people across Australia have made more than 47 million bookings on the platform.

About the Australian Patients Association

The Australian Patients Association is an independent not-for-profit organisation established to promote and protect the rights and interests of patients, and improve overall patient outcomes. We will address important health issues impacting on patient care in the public and private healthcare system.  We will research and develop sensible remedies to benefit all our supporters and the broader community. The Australian Patients Association also seeks to educate patients about their rights and choices, as well as supporting patients in need.

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