Ricoh Europe: Europe’s Businesses Leaving Workers Behind in the Technology Skills Race

03-Oct-2017 Intellasia | BusinessWire | 3:00 PM Print This Post

Over two-thirds of employees want more training in digital
technologies from their employers

LONDON–(BUSINESS WIRE)–European workers want to use more innovative digital technology at work
but confess they lack the skills to make it effective, according to a
study commissioned by Ricoh

Nearly 40% of the 3,600 workers surveyed said a lack of skills stops the
introduction of new technology being useful. 67% want employers to put
more emphasis on training while only 27% think their company invests the
right amount.

Javier Diez-Aguirre, VP Corporate Marketing, Ricoh Europe said: “There
is a great deal of hype in Europe around digital empowerment and its
impact on productivity. While AI and automation will transform the way
that we work, a lack of training will drastically reduce ROI. Businesses
need to consider the person who will be using the new technology. No
amount of infrastructure spending will help a business that isn’t
encouraging its staff to develop the right skills”.

Tellingly, 34% of employees say they still don’t feel equipped to
properly use even the more common software and hardware solutions – such
as Microsoft Office, multi-function printers and PCs – let alone newer
technologies such as complex process automation.

In addition, there are concerns about a growing generational gap. 70%
agree younger employees are better suited to working with new types of
technology. As a result, 33% of employees worry they’ll soon be out of a

Diez-Aguirre added: “Despite headlines about being replaced by robots,
Europe’s workers see technology as a way to do higher value work not
something that will replace them. However, improving workers’ confidence
to use new technology is not a catch-all situation. Successfully
empowering digital workplaces requires different skillsets and a variety
of needs must be catered for. Engaging with workers at every step is

Find out more at

- ENDS -

| About Ricoh |

Ricoh is empowering digital workplaces using innovative technologies and
services enabling individuals to work smarter. For more than 80 years,
Ricoh has been driving innovation and is a leading provider of document
management solutions, IT services, commercial and industrial printing,
digital cameras, and industrial systems.

Headquartered in Tokyo, Ricoh Group operates in approximately 200
countries and regions. In the financial year ended March 2017, Ricoh
Group had worldwide sales of 2,028 billion yen (approx. 18.2 billion

For further information, please visit


Ricoh Europe PLC
Jack Gibson
Tel: +44 (0) 203 033 3766
[email protected]
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