Rimini Street Recognized by 2017 Asia-Pacific Stevie Awards for Customer Service Innovation

13-Jun-2017 Intellasia | BusinessWire | 6:02 AM Print This Post

Company continues to gain worldwide recognition for client service
and industry leadership with its 10
th
Stevie® Award win this year

LAS VEGAS–(BUSINESS WIRE)–#independentsupportRimini
Street, Inc.
, a global provider of enterprise software services, and
the leading independent support provider for Oracle® and SAP® products,
today announced that it won a prestigious Stevie Award in the Innovation
in Customer Service Management, Planning & Practice category from the
2017 Asia-Pacific Stevie Awards. This honour marks the Company’s 10th
Stevie Award win this year. Rimini Street recently earned Stevie Awards
in several categories, including Most
Innovative Tech Company of the Year
from the 2017 American Business
AwardsSM and Customer
Service Department of the Year
from the 2017 Stevie Awards for Sales
& Customer Service.


Global-Scale Customer Service Excellence Honored Once Again

The Stevie Award recognized the achievements of Rimini Street’s Global
Support Department in customer service excellence and innovation for
delivering its premium-level independent support model to clients
running Oracle and SAP enterprise software. The Company’s model
incorporates more comprehensive support services not offered through
standard vendor maintenance, including support for customizations,
interoperability and performance tuning, as well as access to a named,
dedicated Primary Support Engineer (PSE) with an average of 15 years’
experience, and 15-minute guaranteed response times for critical cases
(P1) – all delivered at half the original vendor’s annual maintenance
fee.

Rimini Street Client Also Wins Award After Switching to Independent
Support

Organizations who have made the switch to independent support and are
benefitting from the greater operational efficiencies and flexibility
afforded by the ultra-responsive support model are able to reinvest
these significant savings back into their business to drive more
strategic initiatives that help lead to growth and competitive
advantage. One such example of an organization that leveraged the
savings from its switch to Rimini Street is Kumagai Gumi in Japan.

One of the largest, most reputable contractors in Japan, Kumagai Gumi
switched to Rimini Street and immediately reduced the IT costs
associated with an upgrade of its ERP software by 100 million yen. The
company was also able to lower its operations and maintenance expense by
40 million yen annually, while at the same time experiencing more
responsive support. This enabled the company to reallocate savings into
new projects, including the installation of 800 iPads to improve
operational efficiencies across the organization. As a result, Kumagai
Gumi earned the IT Special Award
earlier this year given by the
Japan Institute of Information Technology.

“We are honoured to be a recipient of the prominent Asia-Pacific Stevie
Awards,” said Rimini Street, Asia Pacific, managing director, Andrew
Powell
. “This recognition further cements Rimini Street’s leadership
position in customer service and our ability to help enable innovation
in the organizations we support. For Rimini Street, it’s not just about
the cost savings we can enable for our clients, but the value we can
bring clients with exceptional support of their systems and what each
client can do with the reinvestment of saved funds – specifically to
drive growth.”

The Asia-Pacific Stevie Awards were open to organisations in the 22
nations of the Asia-Pacific region and focused on recognizing innovation
in business. The judging panel consisted of more than 50 executives
around the world acting as judges for more than 700 nominations
submitted by organizations across the region.

The award ceremony was held at the Hilton Hotel in Tokyo, Japan on 2
June.

About Rimini Street, Inc.

Rimini Street is the global leader in providing independent enterprise
software support services. The company has redefined enterprise support
services since 2005 with an innovative, award-winning program that
enables licensees of Oracle, SAP, IBM®, Microsoft® and other enterprise
software vendors to save up to 90 percent on total support costs.
Clients can remain on their current software release without any
required upgrades for a minimum of 15 years. Nearly 1,300 global Fortune
500, midmarket, public sector and other organizations from a broad range
of industries currently rely on Rimini Street as their trusted,
independent support provider. To learn more, please visit http://www.riministreet.com/,
follow @riministreet
on Twitter and find Rimini Street on Facebook
and LinkedIn.

Forward-Looking Statements

This press release may contain forward-looking statements. The words
“believe,” “may,” “will,” “plan,” “estimate,” “continue,” “anticipate,”
“intend,” “expect,” and similar expressions are intended to identify
forward-looking statements. These forward-looking statements are subject
to risks and uncertainties, and are based on various assumptions. If the
risks materialize or our assumptions prove incorrect, actual results
could differ materially from the results implied by these
forward-looking statements. Rimini Street assumes no obligation to
update any forward-looking statements or information, which speak only
as of the date of this press release.

© 2017 Rimini Street, Inc. All rights reserved. “Rimini Street” is a
registered trademark of Rimini Street, Inc. in the United States and
other countries, and Rimini Street, the Rimini Street logo, and
combinations thereof, and other marks marked by TM are trademarks of
Rimini Street, Inc. All other trademarks remain the property of their
respective owners, and unless otherwise specified, Rimini Street claims
no affiliation, endorsement, or association with any such trademark
holder or other companies referenced herein.

Contacts

Rimini Street, Inc.
Michelle McGlocklin, +1 925 523-8414
[email protected]

 


Category: BusinessWire, PRAsia

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