TCN Announces Exclusive Reseller Partnership with Japan-Based ICXnet Corporation, Expanding its Footprint in the Asia-Pacific Region

11-Jan-2017 Intellasia | BusinessWire | 4:00 AM Print This Post

Cloud-based call center technology provider aims to accelerate its
global development and adoption with a key partner in Japan

TOKYO & ST. GEORGE, Utah–(BUSINESS WIRE)–#CallCenterTCN
Inc.
, the leading provider of cloud-based call center technology for
enterprises, contact centers, BPOs, and collection agencies worldwide,
today announced an exclusive reseller partnership with Japan-based ICXnet
Corporation
. With operations in Japan, Hong Kong and Switzerland,
ICXnet Corporation provides advanced IT and telecommunications products
to large international corporations worldwide. Under this partnership,
ICXnet will promote and market TCN’s cloud-based contact center suite,
Platform 3.0, to domestic and multinational companies based in Japan.

“We are thrilled to be partnering with TCN because TCN offers the most
advanced cloud-based contact center solutions in the market, providing
contact center communications, operations and management in a single
view,” said Saku Kawamata, president of ICXnet Corporation. “We are
confident that TCN’s innovative features for collections, ease of
deployment and flexibility, global Telco bundle and billing capabilities
would significantly benefit our customers in Japan.”

TCN Platform 3.0 is a cost-effective, advanced cloud-based contact
center suite that eliminates the need for complicated hardware and
improves connectivity between agents and customers, increasing
efficiency without the need for additional staff. Leveraging ICXnet’s
extensive network in Japan and throughout Asia, the partnership will not
only help promote TCN’s advanced contact center solutions to major
corporations in the retail, IT services, BPO and collection industries
in Japan, but also accelerate its market expansion to other countries in
the Asia-Pacific region.

“The demand for cloud-based contact center solutions has been steadily
increasing worldwide, and we have experienced a steady growth in our
Asia-Pacific operations for the past four years, particularly in the
Philippines, Australia and New Zealand,” said Terrel Bird, CEO and
co-founder of TCN. “We are excited about our partnership with ICXnet and
look forward to offering our latest multi-language solutions to future
customers in Japan, streamlining their operations and improving overall
productivity and efficiency.”

A
research report by Markets and Markets
shows that the cloud-based
contact center market is estimated to grow from USD 5.43 billion in 2016
to USD 15.67 billion by 2021, at a compound annual growth rate (CAGR) of
23.6 percent. The report also shows that the Asia-Pacific region is
expected to grow at the highest rate during the forecast period due to
growing acceptance of cloud-based solutions and other emerging
technologies.

“Many Japanese and multinational corporations are looking to integrate
their call center systems into one cloud-based platform,” said Li
Tiatia, executive vice president of Asia-Pacific operations of TCN. “TCN
offers the ideal solution for that, enabling contact centers and BPOs to
minimize IT expenses and focus on growing their businesses.”

About TCN:

TCN is a leading provider of cloud-based call center technology for
enterprises, contact centers, BPOs, and collection agencies worldwide.
Founded in 1999, TCN combines a deep understanding of the needs of call
center users with a highly affordable delivery model, ensuring immediate
access to robust call center technology, such as predictive dialer, IVR,
call recording, and business analytics required to optimize operations
and adhere to TCPA regulations. Its “always-on” cloud-based delivery
model provides customers with immediate access to the latest version of
the TCN solution, as well as the ability to quickly and easily scale and
adjust to evolving business needs. TCN serves various Fortune 500
companies and enterprises in multiple industries including newspaper,
collection, education, healthcare, automotive, political, customer
service, and marketing. For more information, visit https://www.tcnp3.com
or follow on Twitter @tcn.

About ICXnet Corporation:

ICXnet cultivates and delivers the best of advanced telecommunication
and information technology, acquisition and management process from its
partners around the world and offers them in the most innovative and
creative means that are in client’s best interests and cost-effective
ways. Cloud-based solutions allow clients to achieve the same
business infrastructure support without complex hardware, excessive
capital investments and systems support. With direct operations in
Japan, Hong Kong and Switzerland, ICXnet also provides services
and operations in Asia, Europe and Middle East countries. For more
information, visit: http://www.icxnet.com/

Contacts

Gabriel Marketing Group
Michiko Morales, 1-571-455-9996
[email protected]
or
ICXnet
Corporation
Saku Kawamata
[email protected]

 


Category: BusinessWire, PRAsia

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