VietinBank pioneers in new technology application

28-Feb-2020 Intellasia | Dien dan Doanh nghiep | 6:02 AM Print This Post

According to the representative of Vietnam Joint Stock Commercial Bank for Industry and Trade (VietinBank), VietinBank promoted and invested in developing diversified products and services of electronic banking channels for corporate customers in order to catch up with the trend of 4.0 Industrial Revolution, making this channel one of the outstanding services that were highly competitive in the market, meeting customer satisfaction.

Breakthrough with VietinBank eFAST

To serve customers better and better, since 2014, VietinBank had launched VietinBank eFASTInternet Banking service for corporate customers. This was an effective electronic banking transaction channel, saving costs, and transaction time for customers.

Accordingly, along with the development of the 4.0 Industry Revolution, VietinBank had determined that e-banking channel shifting was one of the key strategies for the digitalisation of banking transactions by corporate customers.

With VietinBank eFAST, corporate customers could master banking utilities anytime, anywhere, easily conduct transactions online on desktop computers and smart mobile devices, such as mobile phones, tablets, laptops. VietinBank also demonstrated the superiority of technology when bringing into VietinBank eFAST many outstanding features. Especially, UI/UX (user interface/user experience) had been designed by VietinBank in accordance with the Responsive Web Design trend, which was friendly, able to meet all devices and user environment, multilingual (Vietnamese, English, Chinese, Korean, Japanese) to help customers experience the service in a better way.

Intending to provide customers with a secure, secure online trading platform, VietinBank always researched and updated the most advanced security solutions in the world. In 2019, VietinBank simultaneously implemented two electronic transaction authentication solutions, including Keypass (Hard token) and VietinBank OTP (mobile application) with the feature of signing transactions with C/R OTP (Dynamic Signature) ) (OATH international standards), which met the highest level of transaction limit authentication standards.

Advocacy and innovation with Industry 4.0

With VietinBank eFAST, businesses could then sit in the office to submit requests for issuance, amendment of guarantee, opening, repairing, L/C payment and some other international payment methods, sending credit disbursement records for banks without going to the bank as before (We Transfer ServiceQuick Receipt Transfer).

2019 marked an important milestone when VietinBank became the first domestic bank to offer foreign currency trading services on VietinBank eFAST. Accordingly, customers could easily perform these services right on the E-banking system with just a few simple steps.

Along with the mission of perfecting the function board on the e-banking channel corresponding to the services being provided at the counter, VietinBank also actively developed specific services to meet the needs of the most fastidious customers. Specialised account management services, ERP connection, QR Home, and so on, had an increasing number of corporate customers and orders, contributing to affirming the prestige of VietinBank.

Last year, the Mobile Banking version of VietinBank continued to maintain its leading position in the banking market in terms of feature diversity. Accordingly, users who held the approval role would be able to fully use transactions on eFAST (so far, there had been nearly 8,000 app downloads). Besides, SMS Banking helped to update account information fluctuations and loan reminders quickly.

Thus, all services on the e-banking channel were fully exploited by VietinBank in 2019 with constantly updated new technologies, flexible and improved utilities following the new trend. Catching the trend to promote service quality and fully exploiting the 4.0 platform was a top priority in the trend of enterprise customer service products in 2020. This was also a strategic goal in order to increase VietinBank’s competitiveness and position in domestic and international markets.


Category: Finance, Vietnam

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